Cancellation & Refund Policies

Effective Date: October 17, 2026

Chrys Tax & Business Services LLC understands that schedules may change. This policy explains the terms that apply to appointment cancellations, rescheduling, no-shows, completed services, unpaid balances, and refunds.

By booking and paying for a service, clients acknowledge and agree to these terms.

Appointment Cancellations

Appointments may be canceled with at least 24 hours’ notice.

If an appointment is canceled 24 hours or more before the scheduled appointment time, any eligible payment made for that appointment may be refunded to the original payment method.

If an appointment is canceled less than 24 hours before the scheduled appointment time, the amount paid is forfeited and nonrefundable.

Rescheduling

Appointments may be rescheduled one time without forfeiting the amount paid, provided the request is made at least 24 hours before the scheduled appointment time.

The payment associated with the original appointment will be transferred to the newly scheduled appointment.

Any additional request to reschedule the same appointment may require the client to make a new booking and payment. The original payment may be forfeited unless Chrys Tax & Business Services LLC approves an exception.

Rescheduling requests made less than 24 hours before the scheduled appointment may be treated as a late cancellation. In that situation, the amount previously paid is forfeited and a new payment is required to schedule another appointment.

Exceptions may be considered for emergencies or other extenuating circumstances at the discretion of Chrys Tax & Business Services LLC.

No-Shows

Clients who fail to attend a scheduled appointment without providing the required notice are considered a no-show.

Payments associated with a no-show appointment are forfeited and nonrefundable.

A new appointment and applicable payment will be required before services can continue.

Completed or Rendered Services

All payments are final and nonrefundable once the service has been rendered.

This includes consultations, review appointments, business support sessions, notarial services, document review, and other completed professional services.

Payment is for the professional time, review, consultation, analysis, or service provided and is not dependent upon a particular outcome.

Tax Consultation Fees

The $25 New Client Tax Consultation fee is paid at booking.

If the client chooses to proceed with tax preparation, the $25 consultation fee is applied toward the quoted tax preparation fee.

If the client does not proceed with tax preparation, the consultation fee remains payment for the consultation provided and is nonrefundable once the consultation has been completed.

Amended Return Reviews and Tax Notice Reviews

Fees paid for Amended Return Reviews and IRS or State Tax Notice Reviews cover the review appointment itself.

These fees are nonrefundable once the review service has been provided.

If additional preparation, amendment, research, correction, correspondence, or response work is needed, a separate quote may be provided before additional work begins.

If a review fee is being credited toward a larger service, that credit will be reflected in the client’s quote or service agreement.

Mobile Notary Appointments

Mobile notary pricing may include both the applicable notarial fee and a separate travel fee.

Travel fees are confirmed before travel begins.

If a mobile notary appointment is canceled less than 24 hours before the scheduled appointment, any payment already made may be forfeited.

If cancellation occurs after travel has begun, an applicable travel-related charge may still apply if it was disclosed and agreed upon in advance.

Notarial fees and completed travel or notarial services are nonrefundable once rendered.

Business and Support Services

Business consultations and support sessions are paid professional services.

Once the consultation or support session has been completed, the payment is final and nonrefundable.

Any additional work requested outside the original session may require a separate appointment, quote, or service agreement.

Custom-Quoted Services

Custom-quoted services, including bookkeeping or tax record cleanup, may have separate payment terms based on the scope of work.

Any required deposit, payment schedule, cancellation terms, or refund conditions will be provided before work begins.

Once work has begun or services have been rendered, amounts paid for completed work are nonrefundable unless otherwise stated in writing.

Unpaid Balances and Failed Payments

Clients are responsible for all fees associated with services booked, provided, or otherwise due under an agreement with Chrys Tax & Business Services LLC.

If Chrys Tax & Business Services LLC is unable to successfully process a required payment, or if a client has an outstanding unpaid balance, the client may be restricted or blocked from booking additional appointments or services until the outstanding obligation has been resolved.

Once the balance has been satisfied, booking privileges may be restored.

Business-Initiated Cancellations

If Chrys Tax & Business Services LLC must cancel an appointment and an alternative appointment cannot be arranged, any payment made specifically for that canceled appointment will be refunded.

Refund Processing

Approved refunds will generally be returned to the original payment method when possible.

Processing times may vary depending on the payment processor, financial institution, or card issuer.

Chrys Tax & Business Services LLC is not responsible for delays caused by a bank, payment processor, or card issuer after a refund has been issued.

Contact

Questions regarding cancellations, rescheduling, refunds, or outstanding balances may be directed to:

Chrys Tax & Business Services LLC

Email: support@chrystax.com

Phone: 989-900-4212

Website: chrystax.com