FAQ
Questions? Start here.
Find answers about tax preparation, mobile notary services, business support, pricing, payments, and the client process.
TAX PREPARATION
Every tax situation is different. Your consultation gives us time to review your filing needs, discuss your income, dependents, credits, and other relevant information, and provide a preparation quote before any work begins.
Yes. If you decide to move forward with tax preparation, your $25 consultation fee is applied towards your quoted preparation fee.
Your fee is based on the forms, schedules, income sources, credits, and complexity involved in preparing your return. Starting prices cover common filing situations,, and your quote is provided during your consultation based on the information available at that time.
After your consultation, if you decide to proceed and sign your service agreement, you'll receive access to the secure client portal for document uploads.
For your protection, sensitive tax documents should not be sent through regular email or text message. Documents containing Social Security numbers, income information, identification, or other private information should be uploaded through the secure client portal.
Any remaining preparation balance is due before your return is electronically filed. Your return will only be e-filed after all required signatures and payments have been received.
If additional income, forms, schedules, or tax issues are discovered that change the scope of the work, any pricing adjustment will be discussed with you before additional work proceeds.
MOBILE NOTARY
Mobile notary appointments are available throughout Saginaw County. Service outside Saginaw County may be available depending on location and scheduling.
Bring the complete document that needs notarization and a valid form of identification for each person whose signature will be notarized. Any required signers should also be present.
If your document requires your signature to be witnessed, sworn, or affirmed, wait to sign until the appointment. If you are unsure, it is best to leave the document unsigned.
The notarial fee is $10 per notarial act. A separate mobile travel fee may apply based on the appointment location and will be disclosed before travel begins.
Mobile notary service is available for many common personal and business documents, including acknowledgements, jurats or sworn statements, affidavits, powers of attorney, certain financial or property-related documents, and other eligible documents requiring notarization.
A notary cannot choose a notarial act for you or provide legal advice. The required notarization should be indicated by the document, the receiving agency, or another appropriate source.
Yes. Appointments may take place at a home, workplace, hospital, assisted-living facility, or another mutually agreed-upon location when appropriate.
BUSINESS SERVICES
Business services include startup guidance, business organization and systems support, bookkeeping and tax record cleanup, tax-ready recordkeeping, business planning, and ongoing small business support.
These sessions are designed for small business owners who need help getting organized, working through a problem, planning next steps, or improving the way they manage day-to-day business tasks.
The 45-minute virtual consultation focuses on startup questions, organization, planning, priorities, and practical next steps based on where you are in the process.
A Startup Consultation is best for newer or developing businesses that need help getting started. A Small Business Support Session is a 60-minute session for existing business owners who need help with questions, systems, organization, planning, or problem-solving.
Cleanup services are quoted based on the amount, condition, and complexity of the records. The scope and expected pricing are discussed before work begins.
No. Business support sessions can be booked as needed. You can schedule additional sessions whenever new questions, challenges, or business needs come up.
PRICING & PAYMENTS
Some services have fixed prices, while others show starting prices or require a custom quote. Final pricing depends on the service, complexity, scope of work, and any additional forms or services needed.
Yes. Any quoted or custom-priced service will be discussed before work begins. If the scope changes and additional work is needed, any pricing change will be discussed with you first.
Some services may require a deposit or payment at the time of booking. Any required amount will be shown during the booking process before your appointment is confirmed.
Your consultation is paid when booked. If you move forward with tax preparation, the consultation fee is applied toward your quoted preparation fee. Any remaining balance must be paid before the return is electronically filed.
Available payment methods will be shown during booking or invoicing. Electronic payment options are available for convenient online payment.
No. The notarial fee and mobile travel fee are separate. Any applicable travel fee is based on the meeting location and is disclosed before travel begins.
APPOINTMENTS & POLICIES
Appointments can be booked online through the scheduling link for the service you need. Available times, any required payment, and appointment details will be shown during booking.
Tax preparation and business support appointments are primarily virtual. Mobile notary appointments are in person at an agreed-upon location.
Yes. Evening and weekend availability is offered to make scheduling easier around work, family, and other responsibilities.
If you need to make a change, please cancel or reschedule as soon as possible using the booking information provided. Any applicable cancellation, deposit, or no-show terms will be shown during booking or included in your service agreement.
Missed appointments may be subject to the cancellation or no-show policy associated with the service. If another appointment is needed, you may be required to book again before services can continue.
If you are unsure which service to choose, review the service description or contact Chrys Tax & Business Services before booking. If a different service is needed, we can discuss the best next step.
CLIENT PORTAL & SECURITY
For tax preparation, portal access is provided after your consultation if you decide to move forward and complete the required service agreement.
Use the portal for sensitive documents such as identification, W-2s, 1099s, prior-year returns, tax forms, and other records needed for your service.
For security, sensitive documents containing personal, financial, or tax information should be uploaded through the secure client portal rather than sent through regular email or text message.
Yes. When electronic signatures are available for your service, you’ll receive the appropriate documents and instructions through the secure process provided.
If more information or documents are required, Chrys will contact you and let you know what is needed and how to provide it securely.
If you experience login, upload, or access problems, contact Chrys Tax & Business Services for assistance before sending sensitive information another way.
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Chrys Tax & Business Services
Tax Preparation | Mobile Notary | Small Business Services
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